Shipping & Delivery Policy

We ship to all serviceable PIN codes across India through our courier partners.

• We do not currently ship outside India.
• A small number of remote, restricted or non-serviceable PIN codes cannot be reached by our courier partners.
• If your PIN code turns out to be non-serviceable after you have ordered, we will contact you within one working day and refund the order in full.
• We do not deliver to PO Box addresses, as our couriers require a physical address and a contactable recipient.

• Orders placed before 2:00 PM IST on a working day are dispatched the same day.
• Orders placed after 2:00 PM IST, on Sundays, or on public holidays are dispatched the next working day.
• Working days are Monday to Saturday, excluding public holidays.
• During festival periods, sale events or unusual demand, dispatch may take an additional 1–2 working days. We will say so on the Website when that is the case.

You will receive an email and SMS with your tracking number as soon as the parcel leaves our warehouse.

• The delivery charge, if any, is shown in your cart and again at checkout before you pay.
• The free-delivery threshold is assessed on the order subtotal after any discount and before delivery charge.
• No charge of any kind is added after payment. There are no handling fees, no COD fees and no hidden surcharges.

Please double-check your address, PIN code and mobile number at checkout. Our couriers call before delivery, so an unreachable number is the most common cause of a failed delivery.

• We cannot change a delivery address once the parcel has been handed to the courier.
• Couriers make up to three delivery attempts. Please keep your phone reachable.
• If all three attempts fail, or the address is found to be incomplete or incorrect, the parcel is returned to us.
• On a return-to-origin, we refund the order value minus the actual two-way shipping cost incurred.
• If you would like the parcel re-dispatched instead, we can do that once you confirm a corrected address; fresh delivery charges apply.

1. 1.Check the outer packaging before accepting the parcel. If it is visibly damaged, open or tampered with, please refuse delivery or photograph it before opening.
2. 2.Check that the manufacturer's seal on each pack is intact.
3. 3.Check the batch number and expiry date printed on the pack against your invoice.
4. 4.Report any problem to support@leafpharmaceuticals.in within 48 hours of delivery so we can raise a claim with the courier.

If something goes wrong in transit, we deal with the courier so that you do not have to.

• Parcel arrived damaged: photograph it before opening if possible and email support@leafpharmaceuticals.in within 48 hours. We replace it at no cost.
• An item is missing from the parcel: tell us within 48 hours and we will either dispatch the missing item or refund it.
• Tracking shows delivered but you have not received it: contact us within 48 hours. We raise an investigation with the courier, which typically takes 3–5 working days, and resolve it with a replacement or refund.
• Parcel lost in transit: once the courier confirms the loss, you get a full refund or a free replacement, whichever you prefer.

• Your tracking number is emailed and texted to you on dispatch.
• Your order confirmation page remains available at its permanent link and shows current status.
• If you placed the order while signed in, all your orders and their statuses are visible under your account.
• If tracking has not updated for more than 48 hours, contact us with your order number and we will chase it.

For anything to do with a delivery, email support@leafpharmaceuticals.in or call +91 95019 01100 during Mon – Sat, 10:00 – 18:00 IST. Please have your order number ready — it makes everything faster.

Cancellations, returns and refunds are covered separately in our Cancellation & Refund Policy.